FAQ

All Frequently Asked Questions

SHIPPING

Do you charge for shipping?

Shipping is FREE on all orders less than 100" in width shipped to the Contiguous United States. A $60 delivery charge applies to each window treatment over 100" wide. Please note that we cannot ship to PO boxes, FPO, or APO Addresses.

For Alaska and Hawaii, we offer shipping for a flat rate of $30 for each blind or shade under 100" wide. Each blind or shade over 100" wide will incur a $75 charge. A freight charge of $75 is applied for each shutter shipped to Alaska or Hawaii.

Do you ship your blinds outside of the USA?

Yes, please visit our International Shipping page to place orders outside of the USA.

Do you ship to Alaska and Hawaii?

We offer shipping to Alaska and Hawaii for a flat rate of $30 for each window treatment under 100" wide. Each blind or shade over 100" wide will incur a $75 charge. A freight charge of $75 is applied for each shutter under 100". Shutters over 100" will incur a charge of $120 each. Drapery, regardless of size, will incur a shipping charge of $30 each.

What shipping providers do you use?

Most products are ground shipped directly to the customer from our manufacturers using UPS or FedEx. Oversized products are delivered by a common freight carrier and may take slightly longer for delivery. Freight carriers provide curbside delivery only. Customers may be responsible for additional charges for special delivery requests such as in-home delivery, remote area delivery, etc.

Can I pay extra to rush my samples order?

Yes.  We are happy to offer you 2 Day Express shipping for $25 and Overnight shipping for $50.  Orders placed on the weekends or after 12 PM PST during the week will be processed the next business day.  Standard shipping for swatches is free and and orders are typically delivered within 3 to 5 business days via US Mail.

Please note: Mini blind samples are not available from our manufacturers so we are unfortunately unable to provide swatch samples for these products.

MEASURING

How do I measure my windows properly?

You may use our easy-to-understand guides to measure perfectly every time. Our PDF instructions will walk you through the measuring process and offer instructions for placing your order. Blindsgalore also offers instructional measuring videos on our measure and install page.

Window Covering Measure and Order Guide

Shutter Measure and Order Guide

Measure and Installation Videos

Do you want the exact measurement of the opening for an inside mount?

Yes. For inside mount window treatments, please provide the exact measurement rounded down to the nearest 1/8". The manufacturers will take a slight deduction on the width to make sure it fits inside of the casing with enough clearance to operate correctly.

Can you come to my house to measure my windows and bring samples?

Blindsgalore does not offer measuring services, but our partners at Budget Blinds can provide you with in-home services including measuring and style consultation.

PLACING AN ORDER

I want to order a larger shade than the website will let me. Is this possible?

Size restrictions are based on fabric size and machinery limitations. The size limits on our website represent the largest possible size for each window treatment.

Do you have catalogs or brochures?

In order to provide you with the best possible price, we do not offer catalogs or brochures. All of our product information is available on our website, or you can call customer service toll-free for assistance at 1-877-702-5463.

What forms of payment do you accept?

We accept Visa, MasterCard, AMEX and Discover Card, Bill Me Later and PayPal. We also accept payment by check, but that will delay your order by the time it takes for your check to clear the bank. If you would like to speed up the ordering process, you may use a cashier's check or money order. The fastest way to receive your products is to order with a credit card. If paying by check, please make it out to Blindsgalore, and mail to:

Blindsgalore 6555 Nancy Ridge Drive, Suite 100 San Diego, CA 92121

Can I pay with a purchase order?

Currently we only accept purchase orders from government agencies.

Can I add products to my order?

If your order has not been sent to the factory yet, we may be able to add to your order. Please call our sales team at 1-877-702-5463 x 2. If the order has been submitted to the factory you will need to place a new order.

Can I order one blind now and then get matching blinds later?

Dye lots can vary slightly between orders, so it is always best to order a full set of matching blinds for each room at the same time. Also, window treatment lines do occasionally get discontinued, making it difficult or impossible to order matching window treatments to go with the ones you have already purchased.

Do you provide in home services?

We have partnered with Budget Blinds to offer a full-service in-home experience. They provide expert design advice from professionally trained style consultants. Just fill out a request form and a Budget Blinds representative will contact you set up an appointment.

Can you help me choose a color?

For color matching, we highly recommend that you order a swatch. You can get up to 15 delivered to your home free of charge.

What is your color disclaimer policy?

Due to the inconsistencies of various computer monitors, the colors displayed on your screen may not depict an accurate reproduction of the actual swatch color. We color correct each scan as accurately as possible. If you are interested in an actual swatch sample, we offer free swatches on select products. Read more about our Swatch Sample Program.

Can I save a cart?

Yes. You will need to go to the shopping cart page, and choose "Save a Cart". Once you have clicked a link you will need to enter in your information and click the "Save Cart" link.

Can I change or cancel my order?

If you need to cancel or modify an order, please call our customer service department at 1-877-702-5463. Changes and cancellations can be done only before your order has gone into production. We will do our best to assist you, but please be aware that any orders already placed into production cannot be adjusted or canceled. Due to the speed at which our orders are processed, cancellation or change email requests will not be accepted.

How long will it take to receive my order?

Because our products are custom made to your exact specifications, they are not made until you order them. The time it takes to make a window treatment varies across all manufacturers and products. For an approximate timetable for production and delivery times for all products, please view our Delivery Time Estimates.

When will you charge my credit card?

All of our credit card transactions are approved online at the time of placing your order and are transacted by Cybersource. Your card will be charged right away in order to begin the production of your order. You may also place credit card orders by calling our sales department at 1-877-702-5463.

I did not receive an order confirmation, what do I do?

If you did not receive an order confirmation please check your spam folder as the email may have been blocked by your provider. If it is not in your spam folder, please call our customer service department at 1-877-702-5463 and we will promptly resend the confirmation to the email address you provide. To ensure receipt of Blindsgalore emails, please add the blindsgalore.com domain to your safe sender list.

How do I check my order status online?

You can check your order status online by entering your order on our Order Status Page.

How do I contact customer service?

You can reach our customer service department Monday through Friday from 6 am to 3:30 pm PST by calling our toll free number 1-877-702-5463.

TAXES and FEES

Do you charge sales tax?

No, there is no sales tax on any orders shipped to states other than California. Within California, there is no sales tax on orders over $1500.

What is the Industry-Wide Processing Fee?

Why a processing fee? It allows us to keep our prices low and to offer free shipping. Our fee only applies per order, not per product. We promise you are still getting a great deal on your window coverings. You will find these fees industry-wide.

SAMPLES

Can I get samples before ordering?

Blindsgalore's Free Swatch Samples program lets you touch and compare your choice of fabrics, materials and/or colors for your custom window covering. Swatch samples are currently available on many of the products on our site and we are working hard to make even more available. You can order up to 15 free swatch samples.

Standard shipping for swatches is free and orders are usually delivered within 3 to 5 business days via US Mail. We also offer 2 day express shipping for $25 and overnight shipping for $50. Orders placed on the weekend, holidays, or after 12 PM PST during the week will be processed the next business day. Please note: Our manufacturers do not offer samples for mini blinds, so we are unable to provide swatch samples for these products.

I can't find samples for the product I am interested in. How can I order those?

We do our best to provide samples for all of our products; unfortunately, manufacturers do not offer samples for every product we carry.

My bamboo sample looks different from my shade. Why?

Bamboo shades are made from real bamboo wood, so their color and pattern can vary between samples and the actual shade that you order. The color typically ranges between a green, yellow or brown shade. The sample should be used only to get an idea of the string/ladder placement and a general feel for the pattern of the product.

Why doesn't my natural shade match the sample I received?

Natural Shades are created using natural products. By nature, no two strands of grass, wood slat, bamboo or reeds are exactly the same, making every shade truly unique. Slight color, grain and texture variations should be expected. With any type of natural wood product, slight shrinkage, stretching and warping may occur over time.

Why do my wood blinds not match my sample exactly?

Wood is a natural product, so some wood slats may vary. Our manufactures strive to incorporate wood slats that complement each other, but you may see some grain or color variation (particularly in stained wood). This differentiation sets wood apart from other man-made materials and enhances the beauty of your blind. If you need more than one natural blind of the same color, we recommend you order them all at the same time for the most closely-matched grain and color variation.

PRIVACY POLICY

Will you give out or sell my personal information?

All information you provide to us is confidential. Your information will never be sold or shared with other companies.

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. They do not know the name, phone number, postal address, email address or any other personal information about the user because this information is made anonymous before it reaches the provider. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

Are your online transactions secured?

Our online server and website protects your information using an encrypted VeriSign SSL Certificate. This encrypts all of your personal information (including credit card number) so that it cannot be intercepted over the internet. However, if you prefer not to submit your information online, you may contact our sales department at 1-877-702-5463 to place your order via phone.

RETURNS and WARRANTY

What is your return policy?

Returns are for warranty repair only. Your window treatment is custom made based on your specifications, and all sales are final. When you follow our measuring instructions, we guarantee your product will fit. We also offer free color swatches on most products so that you can see the exact materials and color prior to placing your order.

If you make a mistake in measuring or ordering, please contact our customer service department at 1-877-702-5463 within seven days of delivery. Depending on the error, you may return the product for size reduction or we can have it remade for you at a discounted price.

I made a mistake on my order. Can I return the shades?

As all orders placed through our website are custom, we do not accept returns or exchanges. Depending on the mistake, however, our Customer Service department may be able to have the manufacturer make modifications to correct the error.

What if some of my blinds were damaged during shipping?

Upon receipt of your order, immediately open and inspect it thoroughly for any manufacturing defect or shipping damage. If you find your product damaged or defective, please contact our Customer Service department immediately at 1-877-702-5463. If the product requires replacement, you will be given a Return Goods Authorization Number (RGA) and a shipping address to return the products. Returns must have an RGA number to be accepted by the manufacturer.

How do I return my order?

If you find your product incorrect, damaged or defective, please contact our customer service department within seven days of delivery at 1-877-702-5463. If your product is determined to be incorrect, damaged or defective, the manufacturer will repair or replace the units.

What type of warranty is there on your products?

Every custom ordered window treatment purchased from Blindsgalore is backed by a factory warranty. For details on a particular warranty please visit our Brand Warranties page.

How do I order parts for my blinds I ordered from Blindsgalore?

Please contact our customer service department at 1-877-702-5463. We will help assist you in locating your order, the exact product and the parts needed for your blind(s).

Can I use Bill Me Later (BML) for blind repair charges?

No. We do not have BML set up for repairs. We accept Visa, Master Card, American Express or Discover for all repair orders if it is not covered by the warranty.

CUSTOM WINDOW PRODUCTS

What do you mean by custom made products?

Your window treatment is custom made based on your measurements and specifications to fit your window. This means production of your blinds does not happen until you place your order.

Why are custom products better than what I can get at my local store?

Custom blinds, shades and curtains are made based on the measurements you provide so they fit better. Our custom window treatments are of top quality and come in a much wider range of colors, styles and options than traditional stock window treatments. Our superior production process and premium materials help extend the life of your window treatments, as well as provide a superb product that complements your other home furnishings.

Can I send you my own fabric to make my shades?

For quality purposes, our manufacturers only produce window treatments with the fabrics shown on our website. These fabrics have all been tested for durability and customer satisfaction.

What does color coordinated or complimenting components mean?

Color coordinated means similar colors but not necessarily the same exact color. An exact match in color is not always possible for the components of the blind/shade. The color that best coordinates with the product's slat/fabric color will be chosen for use on the components. All components are predetermined by the manufacturer and will not necessarily be of the same exact coordinated color. If you have any questions please call our sales team prior to placing your order.

Why is the headrail a different color from my blind?

Headrails come in a limited number of colors and are color coordinated with the shade material by each of the manufacturers. Paints, stains and dyes may look different when applied to different materials due to the material's ability to absorb color. Variation of color is normal and should be expected. Some specialty headrails only come in white and will be noted on our website.

What is light leakage or light seepage?

Light leakage or seepage is inherent to some products. Blinds typically do not form a perfect seal between slats to block out all light, and longer blinds will have less closure at the bottom of the blinds. This is normal and should be expected.

Why don't my sheer shades close perfectly or block out all the light?

Sheer shades, even in room darkening fabrics, are not designed to block out all light. Longer shades will have less closure at the bottom of the blinds. This is normal and should be expected.

CARE and CLEANING

Where can I find info on cleaning & caring for my blinds?

You should consult the instruction guide that came with your shade for cleaning instructions for your particular product. However for your convenience, we have general cleaning and care guidelines to follow as well.

INSTALLATION

Where can I go to get help with my blinds installation?

Nationwide Blind Installation provides window treatment installation services throughout the United States for homeowners and residential consumers.

PRICE GUARANTEE

What is Blindsgalore's price guarantee?

Blindsgalore offers a low price guarantee on any brand name product you purchase from us for up to 15 days after your receive your order. Place an order with Blindsgalore and if you find the same item you purchased from us at another online retailer for less money, we will adjust your purchase price to the competitor's price.

To qualify, simply email or fax us at 1 (858) 643-9282 proof of the lower price such as a copy of the competitor's shopping cart including the item, any options and shipping charges or the exact Web site address (URL) of the product. Please call our sales team at 1-877-702-5463 to process your price match request once you have sent proof. As soon as we verify the lower price, we will rebate the difference. Please note, we reserve the right to not sell products below our own cost.