Ordering

We try to make the ordering process as easy as possible for you. Once you find a product you like, you can order up to fifteen free samples to see what it will look like in your home. Once you make your choice, just measure your window [link to measuring page] and place your order online or over the phone. If you need help or have questions about choosing, measuring, ordering, or installing, watch our easy instructional videos [link]. You can also consult our product experts for free assistance at 1 (877) 702-5463. If you'd like the help of a professional design expert to select the right product, our partner, Budget Blinds, will be happy to provide an in-home consultation. Simply fill out this request form and a Budget Blinds representative will contact you to set up an appointment at your earliest convenience.

Matching Blinds and Shades

Dye lots can vary slightly between orders, so it is always best to purchase a full set of matching blinds for each room at the same time. Occasionally, select lines of window treatments will occasionally get discontinued. This will make it somewhere between difficult and impossible to order window treatments that match the ones you may have already purchased. We recommend ordering these items in a single order whenever possible in effort to avoid any unforeseen circumstances.

Large Blinds and Shades

The size limits on our website represent the largest possible size for each window treatment. Size restrictions are based on fabric size and machinery limitations.

Forms of Payment

We accept Visa, MasterCard, AMEX and Discover Card, Bill Me Later and PayPal. Currently we only accept purchase orders from government agencies. All of our credit card transactions are approved online as soon as the order is placed and are transacted by Cybersource. Your card will be charged right away in an effort to begin the production of your products as soon as possible. You may also place credit card orders over the phone by calling our sales department at 1 (877) 702-5463.

We also accept payment by check, but that will delay your order by the time it takes for your check to clear the bank. If you would like to speed up the ordering process, you may use a cashier's check or money order. The fastest way to receive your products is to order with a credit card. If paying by check, please make it out to Blindsgalore, and mail to:

Blindsgalore 5744 Pacific Center Boulevard, Suite 306, San Diego, CA 92121

Adding Products To Your Order

If your order has not been sent to the factory for processing, we may be able to add to items to your order. Please call our sales team at 1 (877) 702-5463. If the order has already been submitted to the factory, you will need to place a new order.

Saving Your Shopping Cart

To save your shopping cart, you will need to go to the shopping cart page and choose "Save this cart". Once you have clicked the link, you will need to enter in your account information (email address and password) and click the "save cart" link. If you do not have a Blindsgalore account, you will be asked to create one before saving your shopping cart.

Order Changes and Cancellation

If you need to cancel or modify an order, please call our customer care team at 1 (877) 702-5463. Changes and cancellations can only be processed before your order has gone into production. We will always do our best to assist you, but please be aware that any orders already placed into production cannot be adjusted or canceled. Due to the speed at which our orders are processed, cancellation or changes sent via email requests cannot be accepted.

Delivery Time

All of our products are customized to your exact specifications and are not made until you order them. The time it takes to make a window treatment varies across all manufacturers and products. For an approximate timetable regarding production and delivery times for all products, please view our Delivery Time Estimates.

Order Confirmation

If you did not receive an order confirmation please check your spam folder as the email may have been blocked by your provider. If it is not in your spam folder, please call our customer care team at 1 (877) 702-5463 and we will promptly resend the confirmation to the email address you provide. To ensure receipt of Blindsgalore emails, please add the blindsgalore.com domain to your safe sender list.

Order Status

Feel free to check your order status online at any time by entering your order on our Order Status Page.

Taxes and Fees

There is no sales tax on any orders shipped to states other than California. For our California customers, there is no sales tax on any orders over $1500.

Industry-Wide Processing Fee

This fee allows us to keep our prices low and to offer free shipping. Our fee only applies per order, not per product. We promise you are still getting a great deal on your window coverings. These fees are inescapable and you will find them industry-wide.

Returns and Warranty

Return Policy

When you follow our measuring instructions, we guarantee your product will fit. We also offer free color swatches on most products so that you can see the exact materials and color prior to placing your order.

If you make a mistake in measuring or ordering, please contact our customer care team at 1 (877) 702-5463 within thirty days of delivery. You may exchange the product for a size reduction or exchange it completely for a new product/color. Please note, we only allow one exchange per product, up to four products per household, and you will be responsible for the price difference if you are upgrading the window treatment. These terms are detailed in our Blindsgalore Guarantee.

If you find your product incorrect, damaged or defective, please contact our customer care team within seven days of delivery at 1 (877) 702-5463. If your product is determined to be incorrect, damaged or defective, the manufacturer will repair or replace the units.

Damaged Shipments

Upon receiving of your order, we suggest you immediately open and inspect it thoroughly for any manufacturing defects or possible shipping damage. If you find your product damaged or defective, please contact our customer care team immediately at 1 (877) 702-5463. If the product requires a replacement, you will be given a Return Goods Authorization Number (RGA) and a shipping address to return the product(s) to. Returns must have an RGA number to be accepted by the manufacturer.

Warranties

Every custom ordered window treatment purchased from Blindsgalore is backed by a factory warranty. For details on a particular warranty, please visit our Brand Warranties page.

Replacement Parts

If you're in search of replacement parts, please contact our customer care team at 1 (877) 702-5463. We will be happy to assist you in locating your order, finding the exact product and any necessary parts for your blind(s). We accept Visa, MasterCard, American Express or Discover for all repair orders not covered by the warranty. At this time, we do not have Bill Me Later (BML) set up for repair charges.

Price Guarantee

Blindsgalore offers a low price guarantee on any brand name product you purchase from us for up to 15 days after your receive your order. We've got you covered. Just place an order with Blindsgalore and if you find the same item you purchased from us at another online retailer for less money, we will make sure to adjust your purchase price to the competitor's price.

To qualify, simply email or fax proof of the lower price to us at 1 (858) 642-6841. This proof can include a copy of the competitor's shopping cart including the item, any options and shipping charges, or the exact website address (URL) of the product. Please contact our sales team at 1 (877) 702-5463 to process a price match request once you have sent proof. As soon as we verify the lower price, we will rebate the difference. Please note, we reserve the right not to sell any products below our own cost.