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| Returns & Exchanges |
| Upon receipt of your order, immediately open and inspect it thoroughly for any
manufacturing defect or shipping damage. If you find your product damaged or defective, please contact our customer service
department immediately at 1-877-702-5463. If the product requires replacement, you will be given a Return Goods Authorization
Number (RGA) and a shipping address to return the products. Returns must have an RGA number for a refund or exchange. |
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| Your window treatment is custom made to your exact measurement and specifications.
When you follow our measuring instructions, we guarantee your product will fit. We also offer free color swatches on most
products so you can see the exact materials and color prior to placing your order. If you make a mistake in measuring or
ordering, please contact our customer service department at 1-877-702-5463 as soon as possible. Depending on the error, you
may return the product for size reduction, or we can have it remade for you at a discounted price. Shipping charges for size
reduction or remakes are the responsibility of the customer. |
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| Temporary Shades may be returned subject to a 30% restocking fee. The shades must be
in their original unopened packaging. Returns are subject to review at our warehouse. Shipping charges are the responsibility
of the customer. Please call our customer service department at 1-877-702-5463 within 30 days of receiving your order to
obtain an RGA. |
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| Changes and cancellations can be done only before your order has gone into production.
Production generally begins within 12-24 hours of the time of your order. If you need to cancel or modify an order, please call our
customer service department at 1-877-702-5463. We will do our best to assist your needs, however, if your order has been put
into production, we will not be able to adjust or cancel your order. |
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