We recently purchased these blinds for our bedroom and office. Our overall experience was awesome! I called a couple of times before ordering and everyone was extremly pleasant and helpful. The bliinds arrived in a timely manner ... one of the top rails was damaged. When I called to let Blinds Galore know, they got Levelor on the line and immediately sent out a full replacement of the damaged blind. The blinds are made very well and were a breeze to install! Will defintely refer Blinds Galore and continue to use them in the future!