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Having worked at LLBean, I know what stellar customer service looks like and this company took the blue ribbon! The blinds I ordered were too wide. I guess I misjudeged altho I did it three of four times. I did discover that the distance when measured at the window was off from measured well below the winodw. Who knew? In any case, I called distressed and didn't know how I could get this huge blind returned etc etc. I had the most helpful woman who patiently walked me through measuring and measuring again. And then when the blinds arrive for the Lanai, one didn't fit either and George helped me through that one. When they say they have a 100% guarantee...they mean. it! It was a joy to work with them...and certainly will do all my business with them in the future. Plus, a company that is that responsive and helpful and generous...needs to be applauded so others can know and they can profit. They deserve it! read more
I am very pleased with my purchase. I went with the moss pattern. It is a very nice green that goes with my kitchen colors. Great quality made in the USA. read more
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Every custom ordered window treatment purchased is backed by a factory warranty.
For details on a particular warranty view our warranty page.